Branding – Fly High Media https://www.flyhighmedia.co.uk Thu, 19 Oct 2023 12:33:12 +0000 en-GB hourly 1 https://wordpress.org/?v=6.3.2 The Molly Mae Effect: Understanding Her Social Media Dominance https://www.flyhighmedia.co.uk/the-molly-mae-effect-understanding-her-social-media-dominance/ Thu, 19 Oct 2023 12:11:46 +0000 https://www.flyhighmedia.co.uk/?p=30050

The Molly Mae Effect: Understanding Her Social Media Dominance

Molly Mae is one of the most successful influencers in the UK, with 7.8 million followers on Instagram, the platform which started her career. 

She rose to fame following her appearance in Love Island 2019, however, she was already making a living as an influencer, working with brands like Rebellious Fashion, Pretty Little Thing and Beauty Works.

Molly Mae's Instagram posts before Love Island

Molly Mae’s Instagram posts before Love Island.

She posted her first paid social post on Instagram at age 16 for £25. She now gets paid an average of £10k for a sponsored post. What differentiates Molly Mae from other influencers is that she only works with brands she shops at and wears.

In an interview with her manager, Francesca Britton, in 2021, she revealed that Molly had turned down a £2 million brand deal because she ‘didn’t buy her clothes from there.’ This makes her authentic and trustworthy, compared to the multitude of fake endorsements in the influencer world.

The “Molly-Mae Effect” extends beyond sheer popularity. It revolves around Molly-Mae’s distinct talent to influence her followers. Whether she endorses a product, shows her outfit, or offers glimpses into her life, her audience is not just simply observant, they often find themselves adopting her choices as their own.

Her Fashion Influence

Her ability to blend high-end luxury with more accessible and affordable fashion effortlessly enables her to be desirable yet relatable. 

She has recently posted a picture of herself wearing a red blazer from Zara. Without it being an ad, she has influenced her audience into wanting and, in turn, buying the jacket (‘Must now go get a red jacket’).

Molly wearing red zara blazer

This happens with almost everything she wears. If the product isn’t tagged, people will comment asking where the outfit is from or what it’s called.

The Leather Zara Jacket

If you’ve heard of Molly Mae, you’ve probably heard of the viral “Molly Mae jacket” or even know someone (or many people) who has it. She posted a picture in a khaki leather jacket, tagging Zara:

molly mae jacket

This created a huge surge in demand and led to it selling out every time it was restocked.

This was, arguably, the start of the common use of the phrase “The Molly Mae Effect.” Users were talking about it all over social media, especially on TikTok: the hashtag, #mollymaejacket, has 32.2 million views:

TikTok zara jacket hashtag

Adanola

Similarly to the Zara jacket, Molly was seen wearing Adanola’s ‘Ada’ hoodie in Grey Marl (not an AD).

Molly in Adanola jumper

Before I saw Molly Mae post a picture of herself wearing Adanola, I hadn’t heard of the brand. In the upcoming weeks, I saw Adanola clothing being worn and posted about constantly on my Instagram and TikTok feed.

I had to sign up for restock notifications to get my hands on one of their hoodies, as they (still) constantly sell out.

Adanola has influencer- marketing to thank for their success, especially Molly Mae, as social media influencers played a huge part in the demand for the brand.

Hollies Farm Shop

There’s recently been a surge in popularity for Hollies Farm Shop (Tarporley), after Molly Mae posted that she was there on her YouTube and Instagram.

Molly mae and bambi at hollies farm shop

In her YouTube vlog, she said, “Honestly, everything in here is just unreal,” influencing her audience to go and try it for themselves.

Zoe Hague, Molly’s sister, posted their day out to Hollies Farm Shop on her TikTok on the 12th of September, the same day Molly posted the above picture on Instagram. Google searches increased by 416% in the weeks following their visit:

Once again, this sparked talk about the ‘Molly Mae Effect’ on social media, with people posting on TikTok, some complaining about the queues at Hollies since Molly posted about it.

Molly Mae fans also post TikTok videos of their visits, some making POV videos (“POV: You were influenced by Molly Mae”) saying it’s “amazing” but to be “prepared for the queues,” which locals aren’t too happy about:

Image via ‘The Manc’

#holliesfarmshop now has 1.4 million views on TikTok, and it’s expected to be as busy throughout autumn and leading up to Christmas, due to its festive food and decor.

The Vow by Ruth Anne

Five years after the release of the song ‘The Vow’ by Ruth Anne, it hit number 2 in the UK iTunes chart. This surge occurred as a result of Ruth singing her song at Molly and Tommy’s engagement in July.

The song was originally played during the Love Island final and their gender reveal, making it a sentimental song for Molly and Tommy. Ruth said she “can’t believe this song has become a soundtrack for these special moments.”

After hearing the song in Molly Mae’s video, her followers wanted to listen to it, making it extremely popular.

This just proves how anything Molly Mae does, including loving this song, has a huge influence on her followers.

In a world where a single post or mention on social media can ignite trends, boost businesses, and influence personal decisions, the “Molly-Mae Effect” is an example of the substantial influence macro-influencers have on this generation.

Molly Mae’s popularity and the trust she holds among her followers is down to her style and authenticity; she presents herself genuinely and relatably, allowing her audience to connect with her on a personal level. She almost exceeds the label of ‘macro-influencer,’ being one of the biggest influences of our generation.

Need help with your Social Media Marketing? Contact Fly High Media today!

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Marketing in Luxury Fashion: The Jacquemus Way  https://www.flyhighmedia.co.uk/marketing-in-luxury-fashion-the-jacquemus-way/ Thu, 24 Aug 2023 14:47:51 +0000 https://www.flyhighmedia.co.uk/?p=29388

Marketing in Luxury Fashion: The Jacquemus Way 

Jacquemus runway

The fashion brand, Jacquemus, is known for its creative, minimalistic designs, and innovative marketing. Unlike traditional Parisian design, Jacqeumus combines simple, minimal class with childish playfulness, often using bold patterns and colours in a tasteful and fresh way.

Jacquemus was launched in 2009 by French designer Simon Porte Jacquemus. He wanted to create something more than clothes; an ode to his late mother.

He had a vision and he made it come to life.

As his designs began to be noticed in the Parisian fashion world, in 2012 he was offered a small slot in Paris Fashion Week. Whilst designing for his runway show, he worked as a sales assistant for Comme Des Garcons, whose influence you can see in some of his later designs.

Years after his Paris Fashion Week debut, he released ‘La Bamba,’ a playful yet sophisticated collection that featured in vogue and picked up by Selfridges. This collection caught the eye of various influential celebrities, such as Kim Kardashian and Rihanna. This sparked the turning point in the success of the fashion brand. By 2018, everyone in fashion knew his name.

The fashion brand is now worth over €200 million and is on track to double this by 2025. Wondering how he did it?

The Jacqeumus Marketing Strategy

Brand Identity and Storytelling

A brand identity is the unique personality and visual representation that sets a brand apart. It encompasses its values, messaging, aesthetics, and core, serving as a way for the brand to communicate its distinctive qualities and make them recognisable to the world.

Jacqeumus’ brand extends far beyond just fashion. A huge part of Jacqeumus’ success is down to their ability to evoke emotion. Jacquemus “wanted to create something: To tell a story.”

Each collection has a story and takes influence from Simon’s life and rural upbringing. His past can sometimes be seen in his designs; some early works have a modern spin on romantic French folklore.

Telling a story through fashion makes the brand more authentic. Blending artistry with storytelling creates an identity beyond bags and clothes, making each piece a container for emotions, experiences, and memories.

He treats each collection as a canvas for feelings, transitioning from neutral, elegant designs to bold abstract brights whilst never losing brand identity.

Experiential and Immersive Campaigns

Jacquemus are known for their immersive and creative marketing campaigns. They are the talk of the marketing world at the minute, sparking various conversations on LinkedIn, with each campaign even more creative and eccentric than the last.

They have released a branded ice cream truck in Nice, France, in the shape of a bag from their latest collection, Le Chouchou:

Jacquemus Ice cream truck in Nice

A branded ice cream truck not only attracts attention and foot traffic but also creates a memorable and positive association with the brand, enhancing its visibility and drawing potential customers to engage with the brand. It also creates a fun photo opportunity, potentially expanding reach on social media.

CGI

With the rise of AI, brands have been using CGI to create 3D, real-life-looking campaigns. Their CGI campaigns have excited conversations on social media, with people questioning if it’s real. This leads to interaction, shares and, as a result, expanded reach.

“Bags on Wheels” went viral in April this year, and their inflatable bag most recently.

Jaquemus CGI campaign examples

Car bags in Paris: https://www.instagram.com/p/CqqCfr-uovy/
Inflatable bag in the sea: https://www.instagram.com/p/CwLJBhCMxeB/

Falling Lemons teased a later confirmed beach club collab with Indie Beach Pampelonne, “When life gives you lemon…” The creativity of this post left nearly 1000 comments on the post, again creating a conversation and promoting the brand without actually showing any of their products.

Jacquemus lemons falling on the beach

https://www.instagram.com/p/Cu4kQEgLU0w/

To promote their newly opened store in Lake Como in May, they showed a huge, boat sized bag in the ocean: ‘We just arrived in Como’

Jacquemus boat- size bag in Comohttps://www.instagram.com/p/CsEZC70O8y_/

Pop-ups

Jacquemus’ pop-up stores offer users a unique experience that is more fun than a usual store or online purchase. This once again adds to the playfulness and creativity of the brand’s identity.

Jacquemus pink pop up ParisImages via Instagram

In December 2021, 24/7 pink vending machines were introduced to the streets of Paris. These vending machines were targeted at Millennials and Gen Zs, known for their love of Instagrammable photo opportunities. This interactive platform showcased the new Le Bambino Long bag colour while also creating a surge of social media interaction.

Opposing Stereotypes

Jacquemus often have a fresh and urban approach to marketing their collections.

To campaign their Spring 2022 collection, Le Splash, Jacquemus collaborated with Puerto Rican rapper, Bad Bunny. His bold character aligns with the collection and the brand.

Bad Bunny in Jacquemus campaign

Image via Instagram

This campaign goes against the norms of fashion, promoting modern masculinity in the media.

Within fashion, modern masculinity is an evolving concept that embraces a diverse range of styles that defy traditional gender norms.

It encourages self-expression and creativity, and rejects rigid stereotypes. It allows men to confidently explore clothing that may not be seen as “men’s” fashion. It has become more popular in recent years among celebrities such as Harry Styles.

Simon Jaquemus has never conformed to the norms of society, having dropped out of Paris fashion school within months due to there being too many rules. With no formal fashion education or experience in design, he created an influential multi-million-euro brand in less than a decade.

Social Media Presence

Their social media platforms reflect the brand’s creative and minimalistic aesthetic. Their Instagram acts as a gallery of art, fashion, emotion and life. Each post is more than just an image.

They showcase their minimalist yet emotionally resonant designs through captivating posts, ensuring a consistent and distinctive brand identity across platforms.

Jacquemus doesn’t just promote products; they share narratives, providing glimpses into the founder’s personal journey and inspirations.

Simon has created a personal brand that aligns with Jacquemus. For example, the brand’s Instagram page has photos of Simon, suggesting that he runs the page. This adds, as previously mentioned, to the brand’s authenticity.

Photo dumps of Simon and friends are posted titled as a location, for example, “Ibiza🍒” where they show random pictures, including some items from their new collection.

photo dump of jacquemus in ibiza

Posting pictures from different places, such as Nice, Marseille, and Capri, shows off the brand in a more natural and usable way, whilst also adding a personal aspect.

They get creative with their social posts, just as they do their marketing campaigns. Le Chouchou, Jacquemus’ most recent collection, is subtly promoted on Instagram:

Le CHOUCHOU tree Jacquemus Instagram

https://www.instagram.com/p/CvsHI_ouA4p/

The audience is being addressed (‘Someone know the name of this tree?’) and there’s no mention of their products. However, you can’t miss the red bags hanging on the tree. The location, Provence, also reflects the brand identity and its story.

They also share all of their campaigns and insights into the brand, such as pictures and videos from their runway shows.

Beyond aesthetics, Jacquemus actively engages its audience through interactive features. From captivating stories that provide behind-the-scenes insights, to direct address that involves followers in decision-making, the brand promotes an inclusive and participatory community.

Influencer Collaborations and User-Generated Content

They’ve also embraced influencer marketing, strategically partnering with individuals whose style aligns with the brand’s ethos, effectively expanding their reach.

These influencers, through their curated content, embody the identity of the brand, showcasing how Jacquemus integrates into their lives and personal styles. Influencers are a great marketing tool to make your brand more desirable. For example, if a Rihanna fan sees Rihanna wearing a Jacquemus bag, they want a Jacquemus bag.

Rhianna with Le Chiquito bag in December 2017

Paying influencers to wear and promote your products has the same effect: Their followers look up to them and trust their style, which, depending on their follower count, results in greater reach, demand and sales.

They encourage their audience to engage with their content, by asking rhetorical questions and making their content sharable. This portrays a friendly and transparent brand, mirroring their values.

Their social media presence makes the brand seem more approachable, unlike other high-end fashion brands, such as Chanel, who continue to present themselves as unreachable.

Sustainability

When it comes to sustainability, the brand centres around transparency, mindful practices, and communication. The brand emphasises its commitment to responsible sourcing, ethical production, and reduced environmental impact.

Their leather goods make up almost 20% of their products, which aren’t sustainable. However, in 2019, Jacquemus vowed to do what he can for a more sustainable brand. He announced that he’d revert to a co-ed fashion year, meaning he’d only have two collections a year (the usual is four).

In his F/W 2020-21 collection he used sustainable fabric, launching the collection with only 10 fabrics rather than his usual 100.

By highlighting materials’ origins and showcasing his eco-friendly choices, Jacquemus aims to resonate with environmentally conscious consumers.

This not only appeals to a growing eco-aware audience but also aligns the brand with ethical values, creating a deeper and more meaningful connection with consumers who value both style and sustainability.

Emotional Connection

Simon’s designs are often seen as a modern spin on traditional French style. Old and new blend recognisable design elements and evoke a sense of comfort and freshness, connecting with people who may remember and recognise the elements of classic style.

As Simon said himself, he doesn’t want to just sell clothes, he wants to tell a story. The stories behind his designs allow people to see into his life. This, alongside his personalisation of the brand’s Instagram, shows that he wants to create that important emotional connection with his audience. It’s the brand that sells.

The new Jacquemus collection draws profound inspiration from Princess Diana. This could evoke a sense of nostalgia and admiration, with the shared appreciation for Diana’s iconic style and personal stories.

Kendall Jenner in Diana inspired choker walking Jacquemus 2023

Through familiar design elements from Diana’s wardrobe, like polka dots, voluminous designs, lace, and balloon sleeves, the collection could elicit sentimentality, creating an emotional link for those who cherish her lasting influence.

Runway Shows and Media Relations

Simon Jacquemus has made his brand famous for its stunning and widely talked-about runway shows, as unique and creative as their marketing campaigns.

The shows align with Jacquemus’s image of modernity and creativity, reinforcing its identity and attracting a younger, trend-conscious audience.

After previous shows in places like Rio de Janeiro on unique landscapes like salt marshes and lavender fields, the latest show was at the Palace of Versailles near Paris for the Fall 2023 “LE CHOUCHOU” collection.

“I was so inspired by this historical place during the design process that it led me to explore many new creative possibilities, different from my past shows, but still very Jacquemus.”- Simon Porte

This distinctive approach generates media coverage, social media shares, and conversations, expanding the brand’s reach.

High-end supermodels such as Gigi Hadid and Kendall Jenner walked the show. Guests included influential celebrities such as The Beckhams and EmRata. These personalities help with media coverage.

Le Chouchou

https://www.instagram.com/p/CuB8j9brwvE/

The brand’s ability to consistently surprise and innovate in its runway presentations keeps the audience engaged and eager to see what’s next. This anticipation leads to sustained interest and excitement around their collections, supporting brand loyalty and driving sales.

The Jacquemus way illustrates that effective marketing extends beyond product displays; it involves compelling stories that establish emotional bonds with the audience. By giving life to narratives through creative collections and campaigns, storytelling has the potential to transform a brand from mere transactions. A story gives your customers the chance to feel like they are a part of something.

In the ever-evolving landscape of luxury fashion, Jacquemus emerges as an example of innovation and creativity in its marketing approach. They offer a fresh stance on Parisian fashion, making them stand out.

It’s been 13 years since Jacquemus launched, a small one-man brand, unknowing of its success today. Its popularity and creativity continue to grow worldwide.

Simon has made it clear that Jacquemus is here to stay.

 

Whatever your digital marketing needs, we at Fly High Media are ready to help your business grow! Get in touch for a free consultation. 

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10 Things Businesses Can Learn From Barbie’s Content Marketing https://www.flyhighmedia.co.uk/what-businesses-can-learn-from-barbie/ Wed, 09 Aug 2023 12:19:04 +0000 https://www.flyhighmedia.co.uk/?p=29147

10 Things Businesses Can Learn From Barbie’s Content Marketing

Pink balloons floating with a shopping bag above a pink tablet.

We’re all currently living in a Barbie world. 

This is thanks to the overwhelming success of the Barbie movie and the marketing team at Warner Bros responsible for promoting it. 

So, what can other businesses learn from Barbie’s content marketing campaign?

In this blog, we delve into the marketing strategies used to help the Barbie movie become a huge success. Furthermore, for each marketing tip, we suggest how you can incorporate it into your business. 

Barbie’s marketing tips are not just for entertainment businesses; you can use them within any industry to help your business achieve outstanding results.

So if you’re wondering how to grow your business or looking for content marketing tips, keep reading to discover what Barbie did to promote her movie!

1. Scarcity Marketing 
A pair of female legs pointing upwards with knee-high white socks and pink roller skates.

Undoubtedly, the teaser trailers of the Barbie movie effectively piqued global interest. 

Each brilliantly-timed snippet helped build anticipation ahead of the movie’s release, ensuring people were buzzing with excitement by the time cinemas showed it. 

With the early teaser trailers, the cast of Barbie 2023 was slowly revealed, creating a frenzy on social media. The hashtag #BarbieTheMovie generated 7.5 million engagements the day the second teaser trailer was released. 

Feeding bits of juicy information at strategic intervals to align with product launches and events is known as scarcity marketing. 

Scarcity marketing helped to maintain an element of mystery around the Barbie movie.

This sense of mystery, further strengthened by other content, created intrigue from fans and the fear of missing out (FOMO) from others, i.e. those who may not have initially considered themselves fans but most certainly do now!  

Tip 1: 

Adopt scarcity marketing for your business by identifying crucial points in your marketing campaigns. Create a peak moment around a product launch or event, and use resources at these points to help capture your target audience’s attention.

Strategically coordinate multiple marketing elements, such as PPC, social media campaigns, and content, to widen your reach, making your message omnipresent and building momentum.

A concentrated approach similar to this will help your audience fully immerse themselves in your concept.

Theatres, museums, theme parks, and other businesses in the entertainment industry can effectively use scarcity marketing ahead of a show, exhibition, or festival.

 

Fun Fact: 

So, how old is Barbie? Barbie’s birthday is March 9, 1959, because this is the day she was unveiled during the New York Toy Fair!

2. Audience Segmentation

A pink crowd on a navy star-studded background.

With the movie’s launch, Barbie has successfully expanded her audience, appealing to everyone of all ages, not just children, who were her initial target audience. 

To understand why her audience has widened, we need to rewind and look at the history surrounding the iconic doll.

Mattel, the toy company responsible for Barbie, introduced her in 1959. Mattel created other toys before Barbie, but they were far from as successful. 

However, the company faced struggles in recent years, not least because children’s play patterns shifted; phone usage rose, and online gaming became a popular pastime for kids.  

So what did Mattel do? 

They used a marketing strategy known as audience segmentation

The team behind the Barbie movie identified different subgroups of an audience so they could strategically tailor their messages to resonate with them specifically. 

For example, to reach their adult audience, they focused on the nostalgic factor, honing in on those who grew up with Barbie to bring to mind their fond memories of playing with the doll. 

We dive further into the effectiveness of nostalgia marketing later in the blog!

Barbie has not only chosen to target everyone of all ages, but she’s resonating with people of all genders worldwide. 

Barbie has something for everyone from Burger King to Fossil and Airbnb to Funko Pop. 

Tip 2:

Don’t just target one type of audience with your marketing campaigns.

Conduct audience segmentation. You should adopt this strategy for all of your marketing efforts, not just your email campaigns. 

Break your audience into subgroups based on age, gender, location, or even behaviour. Once you have your segments, research each audience type thoroughly – this step should not be missed!

Find out the platforms each audience uses, the marketing content they react with, and what they expect from brands in your industry. This information will help you reach and resonate with your audience.

Effective audience segmentation will help your business foster long-lasting connections, which, in turn, will build loyalty to your brand.

Fun Fact: 

Barbie’s full name is Barbara Millicent Roberts. Ruth Handler named Barbie after her daughter, Barbara, and Ken after her son, Kenneth.

3. Mixed Content 

A tablet on a pink background with pink social media icons.

The Barbie marketing team opted for creative and diverse content instead of pouring resources into a sole campaign. 

Not everyone likes the same thing, so creating unique content for different platforms, venues, cities, countries, and so on helped Barbie to “speak” to numerous audiences, evoking different emotions and encouraging individuals to interact at various touchpoints.

In Dubai, a giant-sized 3D model of Barbie was placed in front of the world’s tallest skyscraper. This marketing stunt didn’t go down with everyone, but some loved it! From a marketing perspective, it was certainly inventive. 

Whether you loved or hated it, Barbie’s content sparked conversations, driving organic growth. 

Tip 3:

Don’t pour your resources into a single campaign; instead, cast a wide net, entertaining different audiences at multiple stages by creating diverse content.

Think outside the box. Be innovative to bring something new to your audience and get people talking. 

Research your audience’s online activity to understand their interests and behaviours. This will help you to create content that resonates with them. 

Some audiences want to be entertained, while others want to be inspired or educated.

Remember, don’t just create one type of content. Combine multiple content to make an event out of the lead-up to your main event.

Fun Fact: 

Barbie launched her first video blog (vlog) on YouTube in 2015.

4. Nostalgic Factor 

Pink beauty accessories on a white surface.

Nostalgia is a powerful emotion that triggers many other emotions, such as happiness, longing, and maybe even sadness. Multiple marketing campaigns, including the one surrounding the Barbie movie, tap into this emotion.

The Barbie marketing team recognised that people who fall into the Generation X (those born between 1965 and 1980), Millennial (1981 to 1996), or Generation Z (1997 to 2012) categories have an affinity towards pop culture references to the 70s, 80s, 90s and 00s.

So, the team identified their core demographic, namely those who grew up playing with Barbie. 

The doll evokes a sense of familiarity, and people subconsciously find comfort in the familiar. In fact, many individuals have a rosy retrospection when reminiscing about their childhood.

Furthermore, when people have shared memories, i.e. ones of playing with Barbie, they are likely to connect, which has helped build a worldwide Barbie community.

Tip 4:

Identify your core demographic and research their historical background. Next, find similarities with your business’s history to create a story your target audience can relate to.

You can incorporate your business’s history into your marketing by revising and reusing previously successful campaigns. Trends change quickly, so ensure that you adapt your campaign to meet modern audiences without losing the nostalgic essence of your message.

Also, identify key historical moments that align with your target audience’s past, then create campaigns that spark their recognition, triggering a flood of rose-tinted memories.

Fun Fact:

Barbie’s first appearance was in her iconic black-and-white striped swimsuit (portrayed brilliantly in the Barbie movie!).

5. Consistent Brand Building 

Pink glitter heart on a pink background.

Barbie’s brand is instantly recognisable: a vibrant pink (the hotter, the better!) and, whilst it has slightly evolved over the years before reverting to its original, the Barbie logo. 

It is a noticeable aesthetic that appeals to many, helping to build a fan base. 

For example, #barbiecore was a trending hashtag whilst the Barbie movie was in production. This trend doesn’t just centre on the colour pink but also embodies luxurious, whimsical, and fun elements, which many people are all too happy to embrace. 

With an eye-catching and familiar brand, Barbie can effectively be universal, helping to build an omnipresent illusion, which undoubtedly helped boost the movie.

Tip 5:

So what can you take from Barbie’s approach to personal branding?

Your business should have a core colour palette and an instantly recognisable logo. These are necessary to establish an identity in the public eye. 

An identity will help your target audience connect with your business. Your brand will be at the forefront of your audience’s mind, strengthening brand name recall. 

Furthermore, a recognisable brand will ensure you stand out from the crowd, i.e. your competitors!

Fun Fact:

Barbie’s signature pink is possibly Earth’s oldest organic colour. A 2018 study suggests that pink pigments appeared on the rocks beneath the Sahara desert 1.1 billion years ago.

6. Encourage Interaction 

Barbie selfie generator.The Barbie movie has certainly gotten many people interested in watching it. Growing intrigue in the film has been further helped by user-generated content and challenges enticing people to get involved.

The team behind Barbie built interactive content to encourage people to engage with the campaign, i.e. sharing, commenting, and liking, which all helped it go viral.

For example, the Barbie Selfie Generator entices people to convert a selfie photo to a personalised Barbie movie poster. Also, individuals can opt for a Barbie filter and template to create their Barbie-themed image before sharing it on social media, such as TikTok and Instagram. 

Again, this marketing strategy helped to build a Barbie community.

Tip 6:

If you want your audience to notice your business’s online presence, get them involved with your marketing campaigns.

For example, if your business is hosting an event and would like to promote it to a wide audience, you could design an online game for your younger audience and a photo tool for your older segment. 

Many businesses wish to know how to grow Instagram followers organically – well, following Barbie’s approach to social media content, i.e. creating interactive content that people of all ages can engage with, is a step in the right direction!

Fun Fact:

@barbiestyle is one of the fastest-growing fashion channels on Instagram, with over 2.5 million followers. 

7. Merchandising and Partnerships

Woman in pink bathing suit with Barbie float.

One reason it feels like we’re living in a Barbie world now is because of all the Barbie merch and partnerships that Mattel have made.

Below are just a few of the Barbie-esque items currently on the market and companies Mattel has partnered with to promote the movie:

 

  • Microsoft, with their pink Barbie Xbox.

 

  • Ulta Beauty has a collection of hot pink beauty tools and accessories, including electric toothbrushes. 

 

  • Crocs have fashioned bright pink shoes and fun charms.

 

  • FUNBOY has a range of Barbie pool floats and other beachy items.

 

  • BEIS is selling Barbie luggage, including cases and wallets. 

 

  • Uno cards (not exactly a partnership since Mattel owns Uno!).

 

  • JOYBIRD has sofas, beds, chairs, and other pieces of glamorous furniture that enable fans to style their entire house just like Barbie’s!


The above-mentioned Barbie partnerships and merchandise clearly indicate that Mattel wants to reach a wide target audience, catering to all
ages. 

Barbie is no longer just about being a doll for young girls – the range of Barbie items enables fans to live like Barbie, too!

Tip 7:

Admittedly, most businesses do not have the budget or the connections to create merchandise to the extent that Mattel has. However, if your company has a strong brand, use the Barbie merchandise as inspiration to create your own branded merch. 

For example, if you own a production company or dance school, branded t-shirts flashing your business logo and colours are a great starting point! They will help spread the word about your business and bring your team together, making them feel like a unit.

Additionally, nothing is stopping you from partnering with industry-related businesses that are on a similar level to yours. An ecommerce bundle is a retail trend of 2023, where products of two retailers are combined to create a bundle that people can purchase at a reduced price.

Lastly, consider influencer marketing. An established influencer can effectively promote your services/products on social media. Before you approach an influencer, research to ensure you choose one popular with your target audience.

Fun Fact:

The National Barbie Doll Collectors Convention, the biggest doll convention in the world, has been driven by doll clubs for over 25 years, proving that Barbie really does have fans of all ages!

8. Female Leadership 

Screenshot of Google and images of Greta Gerwig and Margot Robbie

Barbie’s vision has always been to empower women, and although Mattel’s approach hasn’t always succeeded, the team behind the Barbie movie have made it evident that empowering women is still her goal.

Greta Gerwig, the director of Barbie, explores issues felt by women worldwide. She exposes sexism and holds a mirror up to the world, which is validating and highly-charged. Gerwig has labelled Barbie as ‘most certainly a feminist film’, and it couldn’t have come about at a better time.

Empowerment for young girls and women is just as important today as ever, and Mattel has recognised this. Gerwig realised this when she gave us a star-studded cast of diverse women in influential roles.

The pink movement, i.e. the marketing campaign behind the Barbie movie, signals Mattel’s commitment to equality. Their content directly speaks to females, resonating with their fears and desires, which has helped to build a strong fanbase.

Tip 8:

Consider your commitment to equality whenever you create a campaign.

Ensure your marketing messages effectively speak to your female audience by hiring more women.

Females of diverse backgrounds and cultures will add depth and authenticity to your marketing efforts, helping your audience relate to your business.

Fun Fact:

Barbie has had over 250 inspirational careers, including astronaut, firefighter, dentist, tennis player, pilot, journalist, and entrepreneur, to name a few.

9. Authentic Storytelling 

Woman in a pink jumper holding an open book with blue flowers.

As mentioned, the marketing campaign behind the Barbie movie has been an event in itself.  

Each piece of content has worked to bring people into Barbie’s world, successfully piquing their interest and drawing them closer to the movie.

The teaser trailers, social media challenges, collaborations with other businesses, and, of course, the movie all work cohesively to create a story.

Furthermore, Barbie’s history, spanning 64 years, precedes the recent marketing campaign. With its highs and lows, her history brings authenticity to the movie, which is essential since the film mirrors much of Barbie’s past and present. 

Tip 9:

Wondering how to create content that sells? Make cohesive campaigns, working together to tell a story.

Whatever your story is, ensure it aligns with your business values and that you remain consistent.

Most of all, understand the aim of your story. 

Are you creating it to inspire, educate, persuade, or entertain? If you have a clear understanding of your story’s objective, you’ll be more likely to create content that pieces together to support it, providing a transparent and satisfactory narrative to your audience.

Fun Fact:

Before the Barbie movie was released, the term “Barbie” hit over 10M searches on Google.

10. Embrace Changes and Adapt 

The globe in a pink sky.

Whilst Mattel aims to inspire children, Barbie has faced much criticism over the years, some of it due to promoting unrealistic body standards, i.e. thin waist, pale skin, and blonde hair. Pretty much since her birth, Barbie has upheld these characteristics as social norms for females, leading to young girls and women having unhealthy views of their bodies.

Barbie’s body was never designed to be realistic. She was designed for girls to easily dress and undress …”- Kim Culmone (Head of Design at Mattel).

To try and stay current, embrace diversity, and promote body positivity, Mattel has had to evolve with the world.

In 2016, the toy company introduced new lines to include diverse body types, which had been long awaited; however, Mattel still experienced a decline in sales between 2013 and 2018. 

Of course, the new Barbie movie has been an enormous success. It is a welcome throwback for females who grew up with the doll, particularly since the film featured different Barbies from over the years (showcasing her different careers, cultures, and body types!).

Overall, the box office hit is the very essence of Barbie, with its whimsy, glamour, and sweetness – and maybe because it is very, very pink!  

But pink, alone, was never going to cut it with today’s modern woman — the movie had to reach female consumers in other revolutionary ways. 

The Barbie movie is subversive, showing the world in its true colours. It presents to us what many females already feel inside. 

The story also focuses on big dreams and discovering who we really are. 

For these reasons, the Barbie movie is empowering and eye-opening to many individuals. People leave the cinema feeling heard and inspired and can’t help but talk about it to those who haven’t seen it yet.

Word of mouth is a powerful tool and is a considerable part of Barbie’s organic marketing strategy.

 

Tip 10:

So how can you and your business follow Barbie’s lead? 

Accept that the world moves and changes. That’s how brands grow. Things that were current last year may not be so now. Keep on top of the trends and move with them – even better, get ahead of them! Ensure that your business is fluid, not static!

Whilst the core values of your business should remain (but only if they still make sense in today’s world!) and your brand should be consistent, you must be willing to adapt.

As Gloria says in Barbie, ‘That’s life. It’s all change.’

 

Fun Fact:

In 1965, Miss Astronaut Barbie arrived, two years after Valentina Tereshkova became the first woman to fly in space and four years before Neil Armstrong walked on the moon.

Full moon in a pink starry sky.

To conclude, enhance your marketing strategy to help get people talking about your business by following these Barbie marketing tips. 

Additionally, great content needs effective SEO (search engine optimisation) so that it gets seen by your target audience.

Need help with SEO? Consider a digital marketing agency like Fly High Media; we offer various services, such as SEO and content marketing, to boost the online presence of numerous businesses. 

Contact us today. Our bespoke solutions are results-driven, so your business can rank on Google, increasing visitors to your website and overall conversions. 

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How to Get Started With Personal Branding https://www.flyhighmedia.co.uk/how-to-get-started-with-personal-branding/ Fri, 21 Jul 2023 13:16:01 +0000 https://www.flyhighmedia.co.uk/?p=28954

How to Get Started With Personal Branding

The term ‘personal branding’ is used daily in the digital world and is an increasingly popular marketing strategy that can be used by anyone in any industry, thanks to social media.

The term has been evolutionised since it was coined in 1997 by management expert Tom Peters, in his essay, ‘The Brand Called You’. 

It is a powerful tool to help you stand out in today’s digital landscape. A personal brand helps enhance your visibility and credibility online, attracting relevant connections and opportunities.

Understanding Personal Branding

What is personal branding? In simple terms, it’s showcasing your expertise, values and identity online to become more visible and promote yourself within your chosen field. 

It can benefit anyone, not just those in the marketing industry. For example, a personal brand can help promote your e-commerce business. You can share your story and process, putting a face and personality to your business. 

Having a personal brand that aligns with your e-commerce brand will strengthen your business’s authenticity and add that human touch that many brands lack. 

Finding Your Personal Brand

When starting with personal branding, the first step is to understand and discover who you really are. Take some time to think about your strengths, passions, and interests. What makes you feel most excited and engaged? What do you want social media to see or think of you? 

Understanding your core values will help you build an authentic personal brand that truly represents you.

Think about the people you want to connect with or influence through your brand. Identifying your target audience will make sure you are resonating with the people who are most likely to support you. 

It’s also helpful to do a SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats).

Personal branding is about showcasing the best version of yourself whilst staying true to who you are. Find ways to position yourself as an authority in your chosen field or interest. 

By understanding yourself and your target audience, you’ll have a strong foundation for a successful personal brand.

Crafting Your Personal Brand Identity

When creating any brand, it’s essential to have these five things: 

Consistency – personality – a brand statement – proof of expertise – and aligning visuals. 

When it comes to building your personal brand, creating a strong and memorable identity is crucial. You need to decide how you want to present yourself to your audience. How do you want them to see you?

Consistency is one of, if not, the most important aspect of establishing your personal brand. Make sure to use the same name or handle across all platforms so it’s easy for people to find you.

You need a powerful brand statement that represents you. Your brand statement is like a personal elevator pitch – it should convey who you are, what you do, and what makes you unique.

Demonstrating your knowledge and expertise will build trust with your audience.

Your personal brand isn’t just about showcasing your professional skills; it’s also about showcasing your personality – people connect better with genuine personalities.

Additionally, using professional images can impact how your personal brand is perceived. Choose a profile picture that aligns with your personal brand and resonates with your audience. 

If you’re branding yourself within the marketing field, a friendly but appropriate photo is probably best. Also, if you’re using a casual and informal tone of voice in what you post, use a casual profile picture. 

For example, Olivia Mae Hanlon, founder of ‘Girls in Marketing’, uses a friendly and casual profile picture on LinkedIn which is appropriate and fitting for her brand and target audience:

She uses informal language on LinkedIn (‘It’s backkkkkk’) whilst being an authoritative figure in marketing, especially for her target audience. Her personality and brand are consistent through her language choice and imagery on her LinkedIn profile. 

Consistency in visuals across your online platforms will also reinforce your brand identity and make you more recognisable.

Building an Online Presence 

A strong online presence is crucial for your brand. It’s like your own space on the internet to show off your skills and achievements. 

Social media is the most effective way to facilitate a personal brand. Select the platforms that align with your objectives and that your target audience frequently uses. 

Jess Hunt used her personal brand to build her beauty brand, REFY.

Because of her influencer and model status, she already had a successful personal brand and over a million followers on Instagram. 

These followers were already potential REFY customers because her e-commerce brand targets the same audience as her personal brand. Her Instagram aesthetic has always been minimalist, just like REFY:

Both Jess’ and REFY’s Instagram profiles have a very similar colour scheme.

The branding and packaging of REFY match Jess’ Instagram and general aesthetic. 

Many influencers have e-commerce brands whose success came from their already established and authoritative name in the industry (as well as being high-quality products). It just shows the opportunities that having a personal brand can bring.

If you’re looking to build professional connections, LinkedIn is a great option. It functions like a digital resume, allowing you to showcase your work experience, skills, and interests to others in your field.

Focus on making meaningful and relevant connections rather than how many you have. It’s easy to get caught up in seeking validation through follows and likes. Engage with other content, join relevant groups, and participate in discussions.

Building an online presence can be a gradual process, so it’s important to stay positive and not get discouraged if you don’t see immediate results. Remember to stay authentic and consistent with your brand.

Establishing Credibility

Establishing credibility and expertise is crucial for your personal brand. You can’t be successful in marketing without proving you know what you’re talking about.

Share valuable content that resonates with your target audience. This can be through writing blog posts, creating videos, or starting a podcast to showcase your knowledge. 

LinkedIn is a powerful platform for personal branding. You can use LinkedIn’s publishing feature to share articles and industry insights. Content builds your reputation, so think carefully about what it is you’re posting. What does your post actually offer your audience? Is it useful? 

Connect with professionals in your field, join relevant groups, and engage in discussions. As you participate in more conversations, you will become more visible and known on LinkedIn.

Share your achievements on your LinkedIn profile to build confidence in your abilities. If you’re consistently producing valuable content, your audience will soon see you as a credible and reliable connection. 

Protecting and Managing Your Personal Brand

Once you’ve established your personal brand, manage and protect it like a valuable asset. Your online presence shapes how other users perceive you, so it’s crucial to maintain a positive image.

Handling criticism is a necessary skill when working with social media. Not everyone will agree with your ideas or choices, so address concerns constructively and use feedback as an opportunity for growth.

A single negative incident can damage your reputation swiftly. There have been several instances where influencers were “cancelled” for making a single inappropriate comment. Always be mindful of the content you share and the company you keep. 

As your interests and expertise evolve, update your personal brand accordingly. Regularly assess your goals and values, ensuring they still reflect your brand’s identity. Don’t be afraid to change your strategy or refine your message as you grow personally and professionally.

Personal branding can help unlock new opportunities in your personal and professional life. By understanding your strengths and values, you can create a compelling brand identity that resonates with your audience. 

Know what and why you’re posting, put a face to the content and, to quote Ash Jones, owner of personal branding agency Great Influence: 

“Find a way to stand out. Be different in a sea of mediocracy.”

At Fly High Media, we focus on delivering the best results for your business. Our dedicated team of experts offers a range of services to enhance your company’s online presence. 

Contact us to find out how our digital marketing expertise can benefit your business!

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How to Measure the Success of a Brand Awareness Campaign https://www.flyhighmedia.co.uk/how-to-measure-a-brand-awareness-campaign/ https://www.flyhighmedia.co.uk/how-to-measure-a-brand-awareness-campaign/#respond Tue, 30 Nov 2021 13:39:00 +0000 https://www.flyhighmedia.co.uk/?p=25830

How to Measure the Success of a Brand Awareness Campaign

Three workers are building their brand awareness literally by placing large letters B,R,A,N,D using a crane

Brand awareness is defined as how familiar people are with your brand and the products or services you offer. Brand awareness can be divided into three layers:

1. Awareness of your brand name and identity
2. Awareness of your product/service offerings
3. Awareness of your brand attributes (i.e. what sets you apart from competitors)

Brand awareness is most valuable when all these points are achieved and work together in tandem: You want customers to know why they would want to purchase from you, not just what.

Featured below are some of the best ways you can measure and assess your brand awareness to aid in the growth of your business.

1. Keep track of your social media followers

Some might consider this a vanity metric, but at a surface level, your social media following gives you a sense of how broad your reach is and how many people are familiar with your brand.

Developing a strong following and community on social media shows that people are interested in your business and like what you and your brand have to offer. Furthermore, it means these people are more likely to see your content more frequently, and will be less likely to forget who you are or what you deliver. Staying front-of-mind in a market full of established and emerging brands is key to maintaining familiarity. Social media is a key trust signal and brand touch point.

2. Analyse how well your content is performing

Analysing your brand awareness campaigns is not just about counting the people that know your brand, it’s also about knowing which blog posts, videos, and social media content have been working and in what way it contributed to the rise in brand awareness.

It is easy to keep track of how well your content is performing as all of the most popular social media or video platforms such as LinkedIn, Facebook, Instagram and YouTube offer their own variety of analytical tools.

You can gain very detailed reports and insights using the in-built analytical tools of social media platforms, and can accurately assess which pieces of content did well. When using these tools, it is important to note the level of engagement each piece of content achieved, as the more people are engaging with your posts, the more likely they will be to remember you and your business.

3. Use Google Search Console to find Brand Searches

Tracking your search data using Google Search Console is very important when it comes to brand awareness and even market share. The trick is not only to look at the amount of traffic driving into your website, but also what keywords it’s riding on.

The more people who directly type in your brand’s name, means that they remember you and see you as a strong and interesting option for whatever they’re looking for. They’re not just looking for ”the best vegan pizza in Chester”, they’re specifically looking for yours.

4. Look into your brand name mentions

One of the best ways to know if people are aware of your brand, is to know if they’re tweeting, blogging or commenting about you. To do this, you can use tools such as Brand24. They allow you to keep tabs on all social media platforms, blogs, websites, and publishers to see who’s talking about you. In addition to this, using this you will also be able to engage with those mentions to develop your brand awareness even further.

Furthermore, you can look beyond your own social media and website statistics to get an even greater picture on your brand awareness. If you’re being mentioned on third-party websites, you’ll be generating extra publicity and therefore awareness. While it does not directly measure brand awareness, combining this tactic with one of the ones mentioned above will show you how third-party publicity contributes to your brand awareness over time. This will help you make sense of the effectiveness of your campaigns.

Want to get in touch to discuss how we can increase traffic to your online business? Fill in the contact form below.

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A Day in the Life at Fly High Media with Leanne Cunningham https://www.flyhighmedia.co.uk/a-day-in-the-life-at-fly-high-media-2/ https://www.flyhighmedia.co.uk/a-day-in-the-life-at-fly-high-media-2/#respond Sun, 07 Nov 2021 14:09:00 +0000 https://www.flyhighmedia.co.uk/?p=25924

A Day in the Life at Fly High Media with Leanne Cunningham

Image displaying a member of staff at Fly High Media with caption 'A day in the life of'

Recently we thought we’d take a look around the offices at Fly High Media, and get to know the fantastic staff behind the operation.

For our second edition of ‘A day in the life of’ we spoke to Leanne, who is a graphic designer and digital marketing assistant, to see what a day in her working life entails.

It’s 9am, how do you start the day?

We usually begin the day with a chat and a catchup before getting down to business. I feel lucky to be part of a team I really get on with and share common interests with.

I’ll then make myself a coffee (usually the second of the day), and take a look at my set tasks on Asana. Once I know what needs to be done for the day and in which order, I’ll fire up Adobe Creative Suite and get cracking.

It’s now late morning and lunchtime nears, what have you been working on this morning?

I work on all sorts here at Fly High Media: from designing visual marketing material for clients, to working on internal marketing campaigns, to writing blogs and conducting marketing campaign research and analysis.

Most recently I have been focusing on developing our internal marketing efforts to suit the recent growth of Fly High Media, as well as creating exciting and informative email newsletters for our brilliant followers.

We release all sorts of material, including: videos, animated cartoon shorts, full-page infographics, and educational and insightful blogs, tips and tricks for anyone looking to develop their online business. It’s a great pleasure to be able to personally design and create these as they go to great use as free, educational resources.

Lunchtime, finally! How do you spend your lunchtime?

Some people at Fly High Media like to spend their lunchtimes going for walks and getting out for a bit for some fresh air and change of scenery, but I’m quite happy just relaxing on our comfy sofas scrolling through social media and perusing YouTube.

We also have magnetic darts and mini golf to play if it takes our fancy, and Matt might have a deck of cards handy to show off some card tricks.

We’re a chatty, close-knit team so if there’s nothing good on YouTube, or if we have exhausted playing darts, there’s always someone around to converse and have a laugh with.

With lunch over, it’s time to resume work. What does this afternoon have in store for you?

At this stage I am usually nearing completion of all prioritised projects for the day. In the afternoons I often focus on tasks such as scheduling and releasing content to social media, video editing and finalising email campaigns. I like to double, triple check all my work before submitting or releasing it, as you can never check it over too many times!

What topics do you chat and connect with colleagues over?

Our team has a lot of shared interests which is awesome. As a big fan of video games I like to chat about gaming with my colleagues here, but we also discuss recent digital marketing and technology news and updates. Our offices seem to contain quite a few film buffs, so we also converse about our favourite films and the latest cinema releases a lot. It’s really fun!

Truthfully, have you enjoyed your time at Fly High Media thus far?

Absolutely – I daresay it’s the best job I’ve had. I’m rather new to the realm of digital marketing and my more experienced colleagues are always on hand to give me all the support and guidance I need. I have learned so much already, and I am excited to keep growing as an integral member of this team. I look forward to seeing what the future holds for Fly High Media, and my place in its continuous development.

Want to get in touch with our brilliant team to discuss how we can increase traffic to your online business? Fill in the contact form below.

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Why SMS Should Be On Every Marketer’s Radar. https://www.flyhighmedia.co.uk/why-sms-should-be-on-every-marketers-radar/ https://www.flyhighmedia.co.uk/why-sms-should-be-on-every-marketers-radar/#respond Thu, 11 Feb 2021 13:36:00 +0000 https://www.flyhighmedia.co.uk/?p=25826

Why SMS Should Be On Every Marketer’s Radar.

sms on marketers radar

First of all, hello everyone. A big thanks to Matt and the team at Fly High Media for asking me to write up a guest post for the blog. I’m Liam and I work as Head of Marketing at Reach Interactive. We’re a UK-based SMS marketing provider. During this post, I’m going to dive into the value of texting customers and how to get started…

 

What makes marketing both exciting and challenging is that it is ever-changing. Already this year, we’ve watched apps like Clubhouse, Hive (remember that?), and even Bebo 2.0 entering the fold with a bang. That’s three new platforms to add to an already saturated mix of social platforms.

While these new sites provide joy and excitement among consumers, they can give us marketers a big headache. Are they a quick trend that will disappear in six months? Do we need to incorporate them into our long-term strategy? With so much choice, it has become harder to both split our time, create suitable content, and even locate prospective customers.

So, it always surprises me when tried and tested marketing channels like SMS marketing get overlooked. When it comes to mobile marketing, no other channel has stood the test of time quite like the good old fashioned text message. The fact that the first SMS was sent in 1992 and it’s still growing today as a marketing channel speaks volumes. At least to me personally, anyway.

The benefits of using SMS

There are quite a few benefits of using SMS as a marketing channel, and I’ll dive into a few right here. The first and most obvious benefit that is always overlooked is that it doesn’t require a download. All of the social media channels that I mentioned above, alongside many other social channels, require users to go into an app store, make a download, and then create an account.

Let’s take Instagram for example. The platform currently has 30 million users in the UK . Yet, 95% of people in the UK own a mobile phone. So, why would we exclude that group of people from our marketing comms that don’t use social media or perhaps have a smartphone with easy access to email?

The numbers back this up too. There is one statistic that is always mentioned in the SMS marketing industry and it’s worth bringing up here too. Text messages have an open rate of 98%. To me, that’s insane. How many other channels do you have that’ll guarantee that almost all of your recipients will read it?

I’m confident in saying that the answer is probably zero. For example, when we look at email, open rates usually reach 15-25% So, I’d make an argument that even a small SMS list can be much more effective than other channels.

The reason why SMS has unmatched open rates is that customers trust it and it’s personal. Sure we get occasional spam, but for the most part, it is a tried and tested method that consumers have been using for almost 30 years. They trust it when sending important and sensitive info to friends or businesses alike. Businesses can really take advantage of that by sending personalised offers and updates to their customers (in moderation, of course).

One final thing to mention is that SMS wears multiple hats. While lots of businesses use it to send out promotional offers, it can also be used for after-sales support, relationship building, and lots more. How many channels out there allow you to send a 20% discount, send delivery updates, and answer any queries that prospective clients may have?

How SMS has changed

Back in 2018, there was a lot of concern about GDPR and how it would impact marcomms channels like SMS and email. Would businesses still be able to send promotional messages in bulk? Do we need to get customers to opt-in again? And, so forth.

Rewind five to ten years ago, lots of businesses would purchase a large data list from questionable websites. They’d then send out a mass text message offer to thousands of people that had never heard of their brand. In my opinion, that’s just bad marketing.

So, what actually happened is that GDPR helped to regulate the industry. Businesses that take advantage and exploit their customers or prospects now get punished, and that’s a good thing. As a result, SMS has become a very effective bottom-of-the-funnel channel that can be used to encourage existing customers to make repeat purchases and feel loved by brands. No more spamming is a win-win for everyone.

Another positive is that brands have become more conscious about the communications that they are sending out. They’re thinking about the call-to-actions that they’re including and how customers will react when they receive messages.

More businesses are also including a double opt-in process and making it clear to subscribers that they can opt-out at any time. Again, this is a good thing. I’ll take 500 SMS subscribers that love to receive our messages over 10,000 social media.

How to grow your opt-in list

One of the bigger hurdles for businesses that want to start sending text messages is that they don’t have any customer phone numbers. Don’t let that put you off. Admittedly, starting anything from zero can be challenging and requires hard work but this shouldn’t be a reason to discard SMS as a channel.

And, ultimately, any channel that allows you to own your own data is a good thing. What happens if the social media platform that has your biggest follower base becomes unpopular in a few year’s time?

Following on from that, lots of businesses also tell us at Reach that they have lots of customer emails so they’d rather focus on that. My answer to that comment is why not use your large email list to promote your SMS club and get customers to opt-in to both?

Having an SMS and email list gives you lots of flexibility. Want to send a quickfire promotion that jumps on a social media trend? SMS is perfect for that. Want to design a nice newsletter that uses cool artwork? Stick with email. But, to pick one or the other seems silly to me.

Moving away from email, there are lots of ways that businesses can grow their subscribers. The most obvious answer here is social media. Use your social media channels to promote your SMS club and the benefits that come with opting-in. If you can offer a welcome discount to any new subscribers then that’s a great place to start.

And, the key thing here is to make it easy. Post a link to your website opt-in page or a picture that contains your five-digit short code which customers can text (for example, text opt-in to 12345). Don’t overcomplicate it with too many steps or benefits.

Another obvious channel that can help when growing subscribers is your website. Most businesses are probably collecting telephone numbers during the checkout process, so why not add a simple checkbox that asks customers if they want to opt-in to your discount club?

Similarly, if you do have an SMS opt-in offer then make that visible to website visitors. An extra 10% off their purchase could be the difference between a conversion or not. Sure, you’ll lose out on the 10% but that offer could be the difference between a one-off purchase and a loyal customer that makes purchases in the future directly from your SMS offers.

Finally, let’s go back to my comment about using shortcodes. Customers can opt-in to your SMS list by texting a keyword to a five-digit number. How easy is that? There’s no reason why every single one of your employees cannot remember that number and share it with both customers and even family or friends.

Additionally, you can promote that number via audio. For example, let’s say that you’re invited to be a guest on an industry podcast. You can close out the episode by telling listeners to text your five-digit code if they’d like to receive exclusive discounts. This comes across as organic because you’re giving something back to subscribers.

How to use SMS creatively

One stereotype that I’m hoping we’ll move away from is that SMS is a boring channel. Sure, channels like TikTok allow you to be more creative but there are lots of ways that you can spark engagement via text message. Earlier this year, I wrote up a blog post that shared 12 creative ways that brands have used SMS recently. I’ll share a few of them here.

Probably the most impactful was a service by Judy. They recently launched a text service that provides updates on emergencies and aims to educate consumers on what to do when a crisis strikes. Saving lives one text at a time.

Another non-promotional trend that I enjoyed is that McDonald’s (USA) now allows customers to text their local store. Back in 2020, a Twitter user discovered that you can text local stores by searching for them on Google. He shared a tweet of his conversation with a local store and it racked up 197,000 likes and had 18,000 replies. Not bad for something as simple as texting.

It also makes sense to share a few examples that showcase the transactional value of using text messages. The first one that I can share is from Peace Out Skincare. They first integrated SMS into their strategy in July 2020 and have seen great results. From August to October 2020, revenue directly from SMS accounted for 18-35% of their monthly revenue. Going back to my point on offering an opt-in, website visitors are offered a 15% discount if they sign up to receive SMS offers.

Pür is another cool example. They’re a makeup company based out of Atlanta, USA. They switched their marketing comms strategy in 2020 to focus on education instead of self-promoting their services. As a result, their opt-in list increased by 20% in just six weeks. So, it’s great to know that text messages do not have to be promotional all of the time. Think about how you can add value to your customers and quite often that will lead indirectly to greater success.

SMS marketing in 2021

As we move forward, I predict that we’ll start to see more brands using SMS to connect with their most loyal customers. When it comes to open rates, personalisation, and return on investment, I really can’t think of another channel that matches up.

Similarly, I hope that we see more exciting campaigns and initiatives that incorporate text messages. It would be great to see global brands incorporate their five-digit short codes into TikTok videos and influencer campaigns, for example.

Or, they could take a leaf out of Chipotle’s book. The fast-casual US restaurant ran a campaign during the NBA Finals in 2019 where fans had to text the word free to a five-digit code every time a player shot a free throw. That’s a great example of how we can use SMS interactively.

So, for anyone that is new to SMS, I hope that I’ve shared some cool insights on the value it has. And, for anyone that already uses SMS, I hope that my examples triggered some creative ideas.

The key thing to remember is that your campaigns don’t have to be promotional all of the time. Like most things, SMS is great when used in moderation. You’ll quickly devalue your brand if you’re sending SMS coupons every couple of days. We don’t need another Groupon in our lives.

 

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